
General FAQ
Q: What's coming next?
Q: Is there any free content available on ClassicalU? Can I try before I buy?
Q: What's the difference between an individual subscription and a group enrollment?
Q: Can I print the Ambrose Curriculum Guide documents?
Certification & Earning Credits
Q: Can I receive in-service, individual education, professional development, or CEU credit for completing courses?
Q: What's the difference between certification for a course and certification for a level?
Q: Will courses I complete now count toward future ClassicalU certification?
Managing Subscriptions & Account Access
Q: I purchased a subscription, but I can only see the free previews. How do I access the paid content?
- Visit ClassicalU.com and ensure that you are logged in. When you are logged in, the circular profile icon will be highlighted in green. If you are not logged in, please do so by hovering over the circular profile icon and selecting “Log In.” (Note: If you are on a mobile device, you will know you are logged in if you see the “Log Out” option at the bottom of the menu after expanding.)
- If you are logged in and still unable to view the paid content, please go to your dashboard to ensure that you have activated your subscription. Find your dashboard by hovering over the circular profile icon and clicking “Dashboard.” Once you have navigated to your dashboard, select the “Subscriptions” tab on the left side of your screen. If your ClassicalU subscription does not indicate that it is active, please follow the prompts to activate your subscription.
- Return to ClassicalU.com with your activated subscription. Navigate to the course that you wish to begin and click “Start Taking This Course.” You should now have access to the entire course content. You will also find this course now listed under “My Courses” in the main menu, along with an indication of your progress in the course.
- If you are still experiencing difficulty accessing ClassicalU content, please contact us with the email address used to subscribe and your order #.
Q: The videos are taking a long time to buffer (load). Can I reduce the resolution?
Q: If I purchase a group enrollment, how do members of the group access the content?
Q: How do I add more members/teachers to a group enrollment later?
Q: Can I purchase just 1 subscription and share it among my teachers and/or staff?
Q: Can I cancel my subscription?
When a subscription is canceled, the status will be listed in your dashboard as “Pending-Cancellation” until the current billing cycle is complete. Site access will continue during this period. At the end of the billing cycle, the card will not be charged for the next month and access to the site content will expire.
If you cancel your subscription and then decide to resubscribe before the next recurring payment date, your billing cycle and access to the site content will not be interrupted.
Pricing & Ordering
Q: Is ClassicalU a recurring subscription?
Q: Can I pay yearly and save money?
Q: What's the difference between an individual subscription and a group enrollment?
Q: Can I purchase just 1 subscription and share it among my teachers and/or staff?
Q: Can my school submit a purchase order for ClassicalU subscriptions?
Q: How many people qualify as a group for a group enrollment?
Q: If I purchase a group enrollment, how do members of the group access the content?
Q: How do I add more members/teachers to a group enrollment later?
Q: Are additional discounts available?
Q: Can I cancel my subscription?
When a subscription is canceled, the status will be listed in your dashboard as “Pending-Cancellation” until the current billing cycle is complete. Site access will continue during this period. At the end of the billing cycle, the card will not be charged for the next month and access to the site content will expire.
If you cancel your subscription and then decide to resubscribe before the next recurring payment date, your billing cycle and access to the site content will not be interrupted.